pumped!

"Service Desk, this is Desiree speaking. How may I help you?"

what a way to perk up my day today. i've been feeling on the down low lately as i spend most of my time in the office doing nothing. ain't my fault.

so anyway, i manned the helpdesk today for an hour. i was hoping that no one would call or come over to ask help.

well, that did not happen. i got four. 1 phone call and 3 personal visits.

the first was a phone call. i was afraid to answer when the phone rang. a girl at the end of the line wanting to reset a password of a user. i thought it was an application id that got expired but a lan id. so i called another heldesk personnel in sydney to ask help. good thing that rossi answered and help me how to go about it and so i was able to reset the password. i felt i won!

the 2nd one went to the helpdesk area to ask help on his remote access on his laptop. i approached dave pak to ask for help but instead call danyal to do it. so i asked the guy's name and called danyal but the moment i talked to him, i forgot the guys name!!! so nervous, i forgot his name! i asked again and talked to danyal. in the end, i had andrew and danyal talk to each other to settle the problem.

3rd one was another guy who doesn't know how to operate the projector. so i asked murray to do it instead.

the last guy asked for help on his word document. it was the first time i encountered his problem on microsoft word. took me some time to figure it out but i successfully solved his problem.

i enjoyed it! a break from the normal routine. i like it, i'm energized. i want to do it again?